Delivery and Returns

Shipping & Delivery

Boxed Items 

The delivery is based on an economy service, which may take up to 3  working days from the date of ordering. Please allow for an additional day's delivery in peak season. (Excluding bank holidays & weekends). We also offer a premium next 'working' day delivery service (Terms and conditions apply as well as an additional charge). We also allow collection in store for local buyers.  All goods will require a signature upon delivery. If the delivery is made and a signature is unavailable, a charge will be made to re-deliver the goods. If the goods ordered are out of stock at the time of ordering, a sales team member will contact you to advise on the due date. Orders will only be delivered in full. No part orders will be delivered. No claims for loss or damage will be accepted after the delivery has been made. Please ensure all cartons are undamaged whilst the driver is present. The following postcodes are not covered by our standard shipping prices and are subject to an additional carriage charge. Please call our sales office for a quote on 01472 340005.
IM, BT, HS, IV, KW, AB, HSI, PH, PA, FK, PO 30-41, JE, KY KA22, KA27, GY & ZE

We advise if your postcode area code is mentioned above that you contact our sales team to see if a next day delivery service is available for your area code.

Please note: We recommend you do not prepare or cook any ingredients until full receipt of your goods. (This applies to both Boxed and pallet items). - We also recommend items for events, shows and exhibits are ordered well in advance to avoid the item becoming out of stock.

We try our best to ensure that your order reaches you in the best condition it can. As a result, from time to time your delivery may arrive via a haulier rather than a courier. Any delivery via the haulier will be a curb side delivery only, due to health and safety regulations and insurance policies. (Please be mindful of this when ordering multiple items & larger volumes). If in any doubt, we recommend you speak to a member of our sales team upon ordering to check if your order will be delivered by haulier or courier.    

Pallets

For our customers convenience we now offer two formats of packaging: bulk orders (pallets) or boxed items. Ordering in pallet form is more cost effective in terms of freight and labour. We advise you consider your delivery address when purchasing bulk as all orders will arrival on a wooden pallet (please consider your storage situation when ordering). 

Please note: If in the event you are unable to accept delivery and a second delivery is needed, a redelivery charge might be applicable. For more information please contact our sales team.   

Handling of Goods Before Delivery and Prior to Filling

Full Pallet Orders:

Full pallet orders are delivered in a sterilised condition, as the pallets remain sealed from the time of manufacturing.

Orders Requiring Handling During Packing:

For orders that require handling during packing, we strongly advise customers to conduct their own sterilisation process to ensure the jars or bottles are ready for filling.

For detailed guidance on sterilisation methods, refer to our comprehensive blog, which covers all possible approaches to sterilising glass at home.

While all our jars and bottles are food-grade safe, we recommend that customers perform their own due diligence before use to confirm the glass is properly prepared ready for filling.

Collection

We require that the collection is arranged with the sales team prior to arrival (Please call 01472 340005 option 1 or option 5 to arrange your collection). On arrival you will be asked to quote your order refence number and name. Please ensure collection is made with a suitable vehicle and that you are aware that any damages caused during transit will not be liable to Pattesons & Jars and Bottles. The total cost your goods will not alter when collecting – this is because the lead time for collection is 24hrs. – by selecting collection you are able to receive your goods two days earlier than our standard delivery service.

Collections can be made between 8.00am and 4.00pm Monday – Thursday and latest 1:30pm on a Friday.

To book a collection in please call us on 01472 252713 or email [email protected]

Returns & Replacements

We try our best to ensure that your order reaches you in perfect condition, however due to the nature of the product, from time to time we accept there will be some damages. If you would like to return your order in the event its damaged beyond use, please call our sales team on 01472 340005 and we will be happy to collect or replace it at our cost. If there are individual items broken, we will offer you a refund proportionate to the value of your order or send extra items on your next order to replace the broken items. On occasions it is not economical to reship small quantities of products to overseas, remote customers & when small amounts of breakages occur. On these occasions we will refund the entire cost of the broken goods, but this remains at the discretion of Jars and Bottles Team.

We advise all customers to contact us within 1 day of delivery if there are any problems with orders whether it be damaged or missing items or any other issues. If you have any questions our Sales Team will be able to discuss them with you.

It’s not an issue if you’ve ordered the wrong item, whether it’s too big, too small or too many. Just give us a call to discuss it within 1 day of delivery. We are happy for them to be returned in their original packaging and at your own expense. Unfortunately, we will have to ask you to cover the cost of the original delivery cost too. 

Any orders with an agreed delivery date / time may face an additional redelivery charge in event you're not onsite or at home when the delivery arrives and cannot be unloaded. (This also applicable for orders purchased with the free delivery option)

We ask that you do not return anything without prior arrangement.

Website Basket Updates

To ensure our website integrates correctly with our internal operating systems, certain products — particularly jars and bottles supplied with closures (such as lids or caps) — may display the closures with a £0.00 value in your online basket.

This value is not an indication that the closures are free of charge, but rather a technical requirement that allows our system to process the order correctly. The combined sale price shown for each item includes both the glass container and the corresponding closure(s) up to the same quantity of glass units purchased.

Please note that Jars and Bottles will not dispatch closures in excess of the quantity of glass ordered. For example, if you purchase 100 jars, you will receive 100 matching closures as part of that combined item price.

If you require additional closures beyond the quantity supplied with your glass order, these can be purchased separately as standalone products, each with their own individual cost. This ensures transparency in pricing and consistency in how all orders are processed through our system.

Substitution Policy

We strive to ensure all products ordered are supplied exactly as described. However, on rare occasions, certain items may be temporarily unavailable due to stock shortages or supply issues.

In these cases, we may offer a suitable substitution to help avoid delays in your order being dispatched.

How Substitutions Work

If an item is out of stock, we will substitute it with the closest possible match in:

• Size
• Shape
• Colour
• Finish (e.g., cap or closure type)

Substituted products will always be of equal quality and comparable value to the original item ordered.

Customer Notification

We will always contact you prior to dispatch to confirm if you are happy to accept the substitution.

If you prefer not to receive a substitute, you can:

• Request a refund for the unavailable item(s), or
• Choose to wait until the original product is back in stock.

Payment & Pricing

Payment can be made by credit or debit card.

We currently support the following card types:

• Visa
• Visa Delta/Debit
• MasterCard
• Solo
• UK Maestro

For other methods of payment please contact our sales team.

Contact Information

For any enquiries please contact our sales office:

Pattesons Glass Ltd

Blossom Avenue,

Hewitts Business Park,

Humberston,

N.E Lincs,

DN36 4TQ 

Sales Tel: +44 (0) 1472 340005
Sales Email:[email protected]